Employee Experience Solution Assures Successful Oracle Cloud Migrations and Application Optimization for Amplified Enterprise General performance
Knoa® Program, a leading company of person knowledge management (UEM) application that helps firms maximize ROI for big software package deployments, these days declared the availability of its UEM solution for Oracle Cloud apps. The alternative is offered today below an Early Accessibility Program, with Common Availability scheduled for June.
Knoa UEM for Oracle Cloud delivers analytics that solution the subsequent vital inquiries, resulting in the best achievable migration ROI and all round added benefits:
Are my procedures executed successfully, with few methods, minimized faults and frictionless interactions?
Can my enable desk staff proactively identify the person faults or system difficulties that have the finest damaging influence on productivity?
Can we promptly discover and assistance consumers who are having difficulties?
Do we know where by method bottlenecks arise, and how to take out them?
Have personnel adopted the new organization computer software as shown by enhanced productivity and engagement?
With Knoa, organizations can be confident that their usage of Oracle Cloud is genuinely optimized. The program drives enhancements across all company execution locations, together with correct person adoption, significant productiveness, seamless course of action execution and, in the long run, enhanced enterprise success.
Adjust administration for Oracle Cloud is about additional than speaking modify – it is about reaching motivation to the essential business and course of action adjustments that Oracle Cloud enables. Organizations must reexamine their solution to organizational modify administration (OCM) and hire analytics through the merchandise lifecycle.
Enterprises utilizing Knoa UEM report an common a few-yr ROI of 671%, 15% higher gross consumer productiveness, and performance gains of 30% for enterprise processes teams, 31% for incident response, 16% for enable desk groups and 21% for safety.
Knoa UEM for Oracle Cloud enables visibility into staff interactions with the Oracle Cloud purposes, consumer adoption all through a new rollout, the level of performance shipped to the finish-consumer, the locations of system bottlenecks and the induce of person working experience troubles with the program. This details in switch permits enterprises to improve essential procedures close to their Oracle Cloud for worker use and adoption, together with:
Alter Administration – A sound change management tactic is vital to effectively migrate operational, financial, income or support processes to the cloud. Knoa UEM for Oracle Cloud permits businesses to isolate adoption gaps in particular application modules, performance or procedures – and proactively tackle them in a specific manner.
Assist Desk Trouble Resolution – The reactive assist design, and abnormal time it can take to resolve troubles, specifically impacts fulfillment concentrations and lowers the perceived value of IT in the eyes of the end users. Knoa UEM permits IT guidance groups to promptly establish what the consumer is going through even prior to they open a ticket or decide up the phone. This means to recognize the source of the mistake allows a proactive reaction to the situation even though substantially minimizing the sum of time buyers ought to commit on the phone with the assistance desk.
Worker Experience – The at any time-switching office is driving the require for organizations to acquire on a extra strategic job, with higher obligation for making sure the productivity and engagement of the workforce. Today’s workplace is not only physical it’s virtual, distant and involves a broad variety of apps and know-how for accomplishing enterprise-significant duties. Intuitive apps that support get function done promptly and proficiently are crucial for engagement, productiveness and profitability. Knoa UEM gives an early warning method, encouraging customers determine and deal with adoption gaps, battling end users and inefficiencies in system execution.
“We are enthusiastic to insert Knoa for Oracle Cloud to the portfolio of Knoa UEM answers,” mentioned Brian Berns, CEO of Knoa Software. “Whilst our UEM system has by now been applied in guidance of different legacy Oracle programs, the achievement of Oracle Cloud in the sector, as perfectly as the robust curiosity from companies in mitigating the chance of migration assignments and documenting the ROI of digital transformation, supports our strong investment in the Oracle sector. The first reaction from Oracle companions has been really encouraging, and we appear forward to partnering with Oracle support companies in providing this resolution to the sector.”
Knoa’s patented monitoring technological innovation offers key consumer practical experience analytics for Oracle Cloud Applications such as, but not restricted to, Oracle ERP – Financials Cloud, Oracle SCM and Manufacturing Cloud and Oracle HCM Cloud. Knoa companions can further more lengthen these abilities to any other world wide web-based mostly remedies within just the Oracle portfolio, utilizing the Knoa SDK.
Knoa UEM for Oracle Cloud builds on the results of the Knoa UEM platform, which has been widely utilised in the SAP house for much more than a 10 years, enabling effective migration tasks and encouraging customers enhance SAP application use and investments. Knoa will continue on to make investments in the SAP partnership and absolutely guidance its clients.
Oracle companions and analysts remark on this announcement:
“Knoa’s application is the initial product or service we have observed in the Oracle Cloud atmosphere that allows an organization definitely evaluate and benchmark its enterprise method general performance from an close-person standpoint,” stated Lawrence Crooks, Principal at OneGlobe LLC, a Leading Oracle Associate. “The product or service also delivers the supporting element info that allows an corporation to improve that overall performance, whether or not by business method improvements, greater UI style, tightly qualified schooling/aid desk support or the use of RPA, as some examples. We believe this is an a must have device for businesses that are thinking of migrating to Oracle Cloud and are definitely targeted on measuring how perfectly the corporation adapts to the applications. Firms that have previously applied Oracle Cloud but feel their organization improvement is fewer than what they hoped for really should also look at this product.”
“There’s never ever been a time when business wanted a item like UEM by Knoa far more,” mentioned Denis Pombriant, Taking care of Principal of Beagle Investigation Group. “The combination of increasingly frequent remote work arrangements and corporations striving to just take advantage of the digital disruption makes a important need to have for encouraging end users to speedily and simply come to be acquainted with new apps during rollout, employee onboarding, and during the employment lifecycle. UEM by Knoa matches a big want.”
“Knoa turns the lights on and enables the same style of assessment and optimization of user experience for enterprise apps that is routinely carried out for web and cell applications,” stated Dan Woods, founder and principal analyst at Early Adopter Investigate. “For Oracle shoppers, this kind of know-how solves consumer encounter challenges but also aids them achieve power in taking care of their Oracle estate and creating critical selections about updates or certifying ULAs.”
“As a extensive-standing lover, we have presently leveraged the Knoa system to instrument Oracle apps,” mentioned Ricardo Hernandez, CEO of Edison Consulting. “So we are delighted with this new out of the box ability, which is tapping into a sector will need for Oracle purposes. We are confident that it will enforce the functionality of Knoa to determine improvement possibilities with a high impact in economic positive aspects for customers. Lots of CIOs were waiting for this information. We are sure that the sector will get edge quickly.”
About Knoa Application
Knoa Program delivers options that make exceptional insights for the optimization of business software to support a company’s company goals and digital transformation initiatives. Knoa’s patented computer software supplies CIOs and small business executives the actionable metrics required to assist guarantee organizations and close-consumers recognize the full worth of their enterprise software expense. Important use scenarios consist of cloud migration, personnel efficiency and HelpDesk responsiveness irrespective of whether it’s SAP, Oracle or other enterprise apps. Headquartered overlooking Union Sq. in New York Town, Knoa gives remedies that assistance hundreds of world businesses and government corporations make impactful, true-time, reality-dependent conclusions that enrich and optimize the encounter for over a million finish end users. For even further information and facts, pay a visit to www.knoa.com or comply with us at @knoasoftware on Twitter.
Oracle, Oracle Cloud, and other Oracle goods and solutions mentioned herein as very well as their respective logos are trademarks or registered emblems of SAP SE (or an SAP affiliate company) in Germany and other nations. All other merchandise and assistance names stated are the logos of their respective providers.
Check out supply edition on businesswire.com: https://www.businesswire.com/information/home/20210316005090/en/